We value feedback from our customers. Your reviews help us to improve our service and help others learn about our business.
Always great service! Very little wait time, friendly service!
January 27th, 2015
Everything got fixed like was discussed. Always pleased with service
January 21st, 2015
It is so nice to know that I can always count on you to keep track of all the necessary maintenance that is needed to keep my car in great condition.
January 9th, 2015
Thank you for your courtesy. Also thank you for participating in the toys for tots program.
January 5th, 2015
Fast professional service!
December 21st, 2014
This was the second time that I ordered rims from Tire Rack and had them shipped to an installer. The first time they were shipped to the dealership where I purchased my vehicle (2013 Chevy Camaro). They scratched one of the rims and didn't tell me. When I inspected them the following day I noticed the scratch. They denied doing it. It was a horrible experience and they charged me $165.00. I did eventually find a detail shop that removed the scratch and I had to pay another $39.00. This time I did my homework and researched Tire Rack's preferred installers list. That's where I found Alden Automotive Inc.. They are a 5 star rated installer and I spoke directly to Tire Rack's customer service dept.. They told me that Alden Automotive get's their highest rating, has one of the best machines on the market and have never had a complaint about them. They recommended I phone them to ensure the costs but stated that they have taken the Price Pledge Plus Promise, meaning that they honor the prices posted on the Tire Rack website. When I called, Jeremy Ratajczyk, the owner, was with a client but the woman whom I spoke with answered all my questions and verified the prices. I had the rims, custom lug nuts and chrome valve stems shipped to them. So today I took my new vehicle (2014 Chevy Cruze) there for the installation. Jeremy greeted me and we went over my order. They took the car right in. I even got a chance to speak to the technician. Wow, what a different experience than I previously had with the dealership!! Jeremy explained several things during the installation process. He answered all my questions and was extremely polite and professional. When the car was done, I paid the exact price that the Tire Rack website showed, plus tax. They did not charge me for the upgraded wheel weights installed on the inside of the rims for aesthetic purposes. They did not charge me for the TPMS service. I ended up paying half of what the dealer charged. Then, Jeremy went out to inspect the car with me. It looked fantastic!! I brought the car home and carefully went over each rim, everything was perfect!! What a wonderful experience!! I give Alden Automotive Inc. and Jeremy Ratajczyk 5 STARS PLUS!!! If you live in Western New York, do yourself a favor and go to to Alden Automotive Inc., even if you have to go further than you otherwise would.....IT IS WELL WORTH IT!!!!!
December 19th, 2014
Great service, fair prices. Good communication.
December 12th, 2014
Fast, courteous and accommodating.
December 11th, 2014
I was able to set up a same day appointment. The inspection was complete in about ten minutes and my needed parts were changed out immediately. I was back on the road in about 40 minutes! Great Service!
November 22nd, 2014
Oil change plus top off all liquids. That's a plus!
November 13th, 2014
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